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Categories Core Product Experience Rule actions
Created by Guest
Created on Jun 20, 2025

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Auto-close conversations via rules

Problem
Conversations cannot be automatically closed based on workflow conditions, requiring manual closure for each conversation.

Request
Add a rule action to automatically close conversations when specific conditions are met (e.g., after a CSAT email is sent).

  • ADMIN RESPONSE
    Jul 24, 2025

    Your idea is now live and open for voting.

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  • Guest
    Jan 5, 2026

    It would be really great to automate a process where after agents provide resolution to customers and ticket closure expectation is set, the agent can trigger a workflow that closes the ticket automatically after specific hours if no response is received.

    Also, if customer does not provide requested information after a specific hour, the workflow is triggered to close the ticket automatically.

    Thank you Team!

    Reply