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Align text and images (right-aligned, left-aligned, center)

No description provided
over 2 years ago in Composer 4 Backlog

Rename Forward to "Forward with subscribers" and Resend to "Resend with subscribers"

Hello! I think it would be a great idea if the highlighted "Forward" were renamed to "Forward with subscribers" and "Resend" to "Resend with subscribers." In situations when folks are trying to forward a message to others (and not reveal that acti...
about 2 years ago in Core Product Experience 2 Backlog

Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
6 months ago in Admin Experience / Workforce management 1 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
10 months ago in CSAT - Customisation - Survey 1 Backlog

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
6 months ago in Live Chat 0 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
4 months ago in AI / Core Product Experience 0 Backlog

Unread counters for shared inboxes

No description provided
about 2 years ago in Core Product Experience 0 Backlog

Right click menu with more actions

Include ability to right-click and copy an attachment to paste it somewhere else. Include ability to right-click and copy or drag and drop the email address that is in the "To" or "CC" or "BCC" line into the body of the email. Allow to right-click...
over 3 years ago in Desktop 0 Backlog

Sent items in shared inboxes

Ability to see Sent items from Shared inboxes
about 2 years ago in Core Product Experience 1 Backlog

React instantly to CSAT ratings

As a support manager, I need a way to be notified in real time when I receive a CSAT with certain characteristics (score, account...) so that I can react immediately
6 months ago in CSAT 1 Backlog