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Rules action - Merge contacts

Rule action to merge the contact to an existing one (for channels that are not emails, using a different handle like chat).
6 months ago in Workflows 0 Backlog

CSAT: Additional Survey Link/ Identify Submitter

We would like to have the ability to create an additional survey link for our internal contacts to be able to submit responses.In addition, we would like a way for Admins to be able to see who the response came from.
about 2 months ago in Insights 0

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
3 months ago in Developer Platform / Partner Integrations 1

Align text and images (right-aligned, left-aligned, center)

No description provided
almost 2 years ago in Composer 4 Backlog

Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
6 months ago in Dev Relations / Front Chat 1 Backlog

[scale] Increase AI tag limit (allow more than 10 per inbox)

We should increase or ultimately remove the limit of 10 AI tags per inbox to allow Support teams to unlock more automated workflows and accelerate deflection. Support team uses dozens/hundreds of tags to categorize Support inquiry possible, so onl...
6 months ago in AI / AI tagging 0 Planned

Add native task management / to-do's function

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.
over 1 year ago in Core Product Experience 1 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
about 3 years ago in Admins can control more teammate settings 1 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
almost 3 years ago in Comments / @ mentions 4 Backlog

Full offline mode

Ability to use the Front app while being offline - all major functionality
over 3 years ago in Desktop 9 Backlog