All ideas

Showing 1772

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts

over 1 year ago in Knowledge Base 0 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...

over 1 year ago in Attachments 0 Backlog

2 VOTE

Granular Permissions for Create/Edit/Archive/Delete

Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...

2 months ago in Permissions 0 Backlog

8 VOTE

Contacts and accounts plugin on mobile app

Provide access to contacts and accounts, similar to the plug-in available on the web browser and desktop app.

8 months ago in Native features 0 Backlog

28 VOTE

Improving the Hubspot plugin

Better email logging: e.g. being able to search for the company and deal that a contact might be associated with and then log the email to those specific records. Allow admins to customize display fields for all teammates Associate newly created d...

over 2 years ago in Developer Platform 7 Backlog

10 VOTE

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.

10 months ago in AI / AI tagging 1 Backlog

15 VOTE

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.

over 1 year ago in Admin Experience 1 Backlog

1 VOTE

Manipulating text lists in Dynamic Variables

I have a use case where I match text patterns in a message body (like ORDER-{digits}) and want to convert all matches to markdown links ( `[ORDER-123](https://example.com/orders/ORDER-123)` ) Right now this is not supported - as there's no way to ...

about 1 month ago in Advanced rule conditions and actions / Smart rules / Workflows 0 Backlog

2 VOTE

Change Private Tag to Shared

Have the ability to change a once private tag to a shared tag.

2 months ago in Core Product Experience / Permissions 0 Backlog

4 VOTE

[customize] AI suggested replies and Ask your KB to conserve links in their answer

Today, Suggested Reply and Ask your KB are not keeping the links present inside their sourced KB article, in their answer. As a result users lose efficiency by having to find the source material and copy the link. The request is to keep the links ...

4 months ago in AI / AI answer for KB (Ask your KB) / AI suggested replies (auto draft) 0 Backlog

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