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Live Chat Website Title Identification

We use Front live chat to help our customers troubleshoot quotes and place orders online. Each quote or order has a unique URL which does provide us some information of who the customer is, but we have to open and web page and search the number to...

over 1 year ago in Live Chat 0 Backlog

1 VOTE

Sabre GDS Integration

Customer would like to integrate with Saber

over 1 year ago in Developer Platform / New integration requests 0 Backlog

1 VOTE

Increase the frequency of auto-sync for SF contacts

Currently, the contact sync only happens automatically every 24 hours - it would be nice to make it possible to have this run automatically at a more frequent cadence, even down to ~30 seconds. This would allow more real time interaction with cust...

over 1 year ago in Contacts 0 Backlog

1 VOTE

Intercom Source Urls should be visible in Front

In Intercom, every message has a 'Source URL'. This is the page the use is currently on when they sent the message. This essentially tells you what they are asking about, when they open a live chat and ask a question. Front doesn't show this infor...

over 1 year ago in Existing integrations / Intercom 1 Backlog

1 VOTE

[Import] Add Elevio import for Knowledge Base

No description provided

over 1 year ago in Knowledge Base 1 Backlog

2 VOTE

Keyboard shortcut: open and close extended window (double-clicking on an email)

No description provided

almost 3 years ago in Core Product Experience / Keyboard shortcuts 0 Backlog

1 VOTE

Link for knowledge base articles from righthand sidebar

I would like to be able to copy a link to a knowledge base article directly from the righthand sidebar. Especially for sharing articles with colleagues in the comments to a conversation it would be handy if the link could be copied from there.

over 1 year ago in Knowledge Base 0 Backlog

3 VOTE

Saved searches

When users are searching for the same topic over and over again, they would like to be able to save the view on their sidebar for easier access. Some of the things they are searching for again and again are their @mentions. or certain tags that ma...

over 4 years ago in P1 navigation - left pane 0 Backlog

1 VOTE

Improve the WhatsApp free trial experience

As of today, customers need to contact their RM and ask about a free trial. There should be in-app visibility that lets the user know they can request a trial. Even better, they could initiate a free-trial, themselves.

over 1 year ago in Existing integrations 0 Backlog

1 VOTE

Textedly integration

No description provided

over 1 year ago in Developer Platform 0 Backlog

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