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[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
4 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Full offline mode

Ability to use the Front app while being offline - all major functionality
over 3 years ago in Desktop 9 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
almost 1 year ago in Admin Experience 1 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
about 1 year ago in Core Product Experience / Developer Platform 0 Backlog

Rules for Discussions

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...
almost 2 years ago in Workflows 0 Backlog

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...
over 2 years ago in Teammate Groups 2 Planned

CSAT link expiration

Set a duration after which the survey is not accessible
9 months ago in CSAT - Customisation - Survey 1 Backlog

Create Analytics exports by API filtered on teammate groups

No description provided
3 months ago in Analytics - filters - Teammate / Analytics API - exports 0 Backlog

LinkedIn messages channel

No description provided
almost 3 years ago in New integration requests 6 Backlog

Keyboard Shortcut For Ticket Labels

When using the old inbox you could archive emails using cmd+E. When you try to do that while the new ticketing feature is enabled, it opens up the ticket label options. It would be awesome if there were keyboard shortcuts for 'Open', 'Waiting' and...
5 months ago in Ticketing 0 Backlog