ADD A NEW IDEA

All ideas

Showing 1683

Enhanced P1 side bar editing

Admins that manage a large amount of workspaces are struggeling to (pin inboxes/ pin teammtes/pin tags) in their navigation pane since they have to scroll all the way down again when clicking on the (edit sidebar) icon
over 1 year ago in P1 navigation - left pane 0 Backlog

Keyboard shortcut: open and close extended window (double-clicking on an email)

No description provided
over 2 years ago in Core Product Experience / Keyboard shortcuts 0 Backlog

Native integration with Ada

Built a native integration with Ada
over 1 year ago in New integration requests 0 Backlog

Default open to a team inbox in mobile app

No description provided
almost 4 years ago in Mobile 0 Backlog

Ability to group notifications when receiving multiple emails/assignments at once

When things are assigned to me in bulk all at once rather than getting 1 notification about it I will get individual notifications for each one. This is problematic when I get 20+ all at once. Would be great to have an option to group notification...
over 1 year ago in Notifications 0 Backlog

Don't generate placeholder name when chat visitor doesn't provide a name

When a user does not provide a name and the conversation is routed to an agent, Front creates a unique name for the participant (like "Blue Elephant"). It's causing agents to reply with those names and there is a preference for those to come throu...
over 1 year ago in Chatbots 0 Backlog

Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
over 1 year ago in Live Chat 0 Backlog

Make all new individual inboxes visible to analytics by default

No description provided
almost 4 years ago in Analytics - Permissions 0 Backlog

More options for frequency when scheduling Analytics reports

No description provided
almost 4 years ago in Scheduled report - customisation 0 Backlog

Custom Hotkeys / Specific Tag Hotkeys

Sorting through emails and adding tags takes multiple clicks, should be able to assign a tag with 1 button. Furthermore, we should be able to edit hotkeys to our preference vs the few standard preset options.
over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog