Show teammate activity on Team Performance heatmap

Problem
Team managers can see the number of active teammates on the Team Performance heatmap but cannot drill down to see individual teammate activity and performance metrics during peak periods.

Request
When tapping on the active teammate count on the heatmap, show a breakdown of individual teammate activity (messages sent, reply times, etc.) for that period.

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  Jul 22, 2025

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Analytics activity compared to active teammates

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As an Team admin, in the team performance report I want to be able to view the messages received and compare this to my active Teammates. I want to do this so that I can staff accordingly and ensure the workload is covered. Right now, I have to sc...

almost 3 years ago in Existing metrics / Workforce management 0 Backlog