After a recent update, when a conversation is assigned to the user the format of the heading of the conversation of the assignee in the side panel is now "Sender > me" previous to the update it was "Sender > FirstName LastName". I'm requesti...
We use tags to track certain items that need to be paid out on a monthly basis. It would be very helpful to have a view of these tagged emails that have been archived so we could have them all in one place without them having to be Open.
Merge Dialpad SMS conversations into Dialpad voice conversations with same contact
The ability for Front to merge conversations between SMS and voice when the conversation is with the same contact (phone number). Screenshot displaying how Dialpad shows threads.
This is for Knowledge Base when an admin is trying to share a link internally and a user is not logged in. Today, they see an error message and then need to navigate to Front to log in and then go find the link again. If a user is not logged in on...
It would be great if the phone number contact field on the chatbot could be formatted so it isn't in US style formatting. For example, when typing in a UK mobile number (e.g. 07712312312) the bot does not allow you to submit or move forward becaus...
Be able to set the "time passed since trigger" in a rule by days instead of only hours or minutes
I'd like to be able to automatically follow up with my customers shorly before their quote expires. Our quotes are vaild for 60 days so the current set up of following up withing hours isn't useful for me
Currently the Hubspot<>Front pluggin orders deals from oldest-newest. For customers that have been with us awhile or frequent customers, we have to scroll a very long time to get to the deals that matter. This creates a pain point in our wor...
Dynamic objects: add feature to make prefixes and/or dynamic portions case sensitive
When adding a text pattern, options are rather limited. I only want dynamic objects when the prefix is SP... and not when it is sp... with the latter, it will identify objects left and right that are mere words starting with sp.
Ability to customize the booking notifications sent to clients when they book a time using scheduling link
It would be helpful to be able to configure/customize the email notification body text to be the same for any booking that occurs using a particular scheduling link (the booking notification sent to a client who books using the link).