All ideas

Showing 1753

Configure Instagram to log DMs & Comments into separate inboxes

We have recently been posting more clips from our podcast on our IG which has been helpful to drive engagement with more comments. However, our Front IG integration/inbox is now very busy with comments. It would be ideal to have the comments and D...

almost 2 years ago in Existing integrations 3 Backlog

4 VOTE

Send to spam rule action

No description provided

over 3 years ago in Rule actions 0 Backlog

3 VOTE

Ability to remove shared drafts from my view

No description provided

almost 3 years ago in Shared drafts 1 Backlog

2 VOTE

Allow non-company admins to create and manage custom fields

Today, only a company admin has the ability to create, edit and delete custom fields. This can prevent trusted Workspace admins from setting up the Workflows they need autonomously. How could we allow more users to set up custom fields?

almost 2 years ago in Custom fields / Permissions 0 Backlog

2 VOTE

Side bar Organization

It would be nice to be able to be able to customize having shared inboxes on top and assigned conversations below.

almost 2 years ago in Core Product Experience / P1 navigation - left pane 0 Backlog

2 VOTE

Universal Search across tools

Description: As a Front user I search across multiple tools to do my job and answer the requests I receive. Things like I search for a conversation in Front I search for contact information in my CRM I search for a knowledge base article in my kno...

almost 2 years ago in Search 0 Backlog

2 VOTE

Ability for multiple people to edit chatbot flow at once

Only one admin can currently edit the chatbot flow at a time. Would it be possible to support multiple admins editing it at the same time?

almost 2 years ago in Chatbots 0 Backlog

2 VOTE

Make P2 time format a personal preference

In P2, teammates can toggle the time format between time of last activity and time since last activity. Toggling is done by simply clicking on the time. Since it is easy to mis-click on the time, the format can easily change. If we move this setti...

almost 2 years ago in Settings 0 Backlog

4 VOTE

TrustPilot integration

No description provided

almost 4 years ago in New integration requests 0 Backlog

2 VOTE

Expand Context Link pattern matching logic for multiple character classes

Being able to add multiple character classes to the string that Front targets in contextual linking. Maybe by having some "and/or" logic. For example, Inv: [Letters or digits] OR [letters-digits]. Use case. We get multiple different types of invoi...

almost 2 years ago in Developer Platform 0 Backlog

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