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Extend Shifts functionality to include Busy status instead of just out of office.

This is useful since members of my sales team want to make sure that we get our direct communications, but I'd like the new group emails to go to the next available rep. I have a team that mixes both direct and group emails.
3 months ago in Admin Experience / Workforce management 0 Backlog

[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
4 months ago in AI / AI compose 0 Backlog

[Contacts Basics] Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
over 3 years ago in Contacts Manager 0 Backlog

Speak to Email

Product Feature: click cmd+R in front email to activate mic then I can talk out what Im trying to say gen AI turns that into a written out email copy that matches my conciseness and tone of voice
about 1 month ago in AI / Core Product Experience 0 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
almost 2 years ago in Client Platform 2 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
almost 2 years ago in Assign 2 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
almost 2 years ago in Core Product Experience 3 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
6 months ago in AI / AI tagging 1 Backlog

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
4 months ago in AI / AI tagging 0 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
almost 2 years ago in New integration requests 0 Backlog