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Better alerting when an email fails to send.

When an email fails to send because of a suppressed or incorrect email, an emailed alert should accompany this. I'm finding the small note in the comment section of the message isn't helpful when using Send & Archive.

almost 2 years ago in P3 display / Triage - get to inbox 0 0 Backlog

1 VOTE

Utilize Internal Knowledge Base for Suggested Replies

No description provided

7 months ago in AI 0 Backlog

3 VOTE

search contacts in the API using the email

add a parameter in the contact list request to search with the emails

almost 2 years ago in Core API 2 Backlog

1 VOTE

[context] Enable Uploading or Linking of PDFs to inform Suggested Replies

Similar to Custom GPTs by Open AI, it would be great if we could upload our product manuals, price lists, and other literature in PDF form to inform email Suggested Replies.

7 months ago in AI / AI suggested replies (auto draft) / Knowledge Base 0 Backlog

1 VOTE

Audit trail / action logbook

When using Front I would like to track my actions with an logbook. Today I unfortunately archived 1 mail to many and to search back this archived mail is quit a challenge. An logbook with all action took per user (maybe admin oversight on all user...

7 months ago in Admin Experience 0 Backlog

3 VOTE

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...

almost 2 years ago in Assigning / Teammate availability 0 Backlog

3 VOTE

Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X

almost 2 years ago in Advanced rule conditions and actions / Workflows 0 Backlog

5 VOTE

Always add a recipient when using a specific message template

No description provided

almost 3 years ago in Message templates / Other (workflows) 0 Backlog

3 VOTE

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.

almost 2 years ago in Existing integrations 1 Backlog

3 VOTE

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type

almost 2 years ago in Core API 0 Backlog

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