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Read Receipts and Unsending for Instagram

It would great to have the ability to see if a user has seen our outbound messages through our Instagram inbox connection! In addition, the ability to unsend a message in Front (the same way you can unsend a message in Instagram) as opposed to sim...
about 1 year ago in Existing integrations 0 Backlog

"Don't remind me again" for messages I need to forward and not @ people in

There are many points when by policy I am required to forward a message and copy in the relevant team. I know I can @ my teammates in Front, it's a great feature, and I use it often. I don't need to be reminded about it anymore, I haven't forgotte...
about 1 year ago in Core Product Experience 0 Backlog

[action] AI answer for KB to support multiple KBs

Situation Description: Currently, users can only search for answers in a single knowledge base (KB) at a time. This limitation requires users to know which specific KB contains the relevant information, and if they don’t, they must manually search...
7 months ago in AI / AI answer for KB (Ask your KB) 0 Backlog

Separate Internal Comments From Email Thread

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...
almost 2 years ago in Comments / @ mentions 0 Backlog

Ability to save the view - Expand or Collapse within a conversation

Currently the view of email that comes into a conversation defaults to Expand All, and for each conversation users has to go and collapse all, to see each email entry in that conversation. Could there be a feature enabled that allows each user to ...
almost 2 years ago in Core Product Experience 0 Backlog

Sync Front contacts back to CRM

Store contacts created in Front, back to the provider tool like M365, Google Workspace, etc.
over 2 years ago in Contacts / Developer Platform 1 Backlog

Automatically capitalize name when using variables

When using message variables (using the {{ shortcut), for example if you write "Hi {{recipient.first_name}}," and the contact name isn't capitalized, then you have to manually update it. Would be great if this variable automatically capitalized th...
about 1 year ago in Message templates 0 Backlog

Polls in emails and discussions

No description provided
almost 2 years ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

Keyboard shortcut: highlighting words

Just convenient.
almost 2 years ago in Compose - write efficiently with quality / Keyboard shortcuts 0 Backlog

[language] Similar conversation to support more languages

Situation: Similar conversations only supports English because the embedding are in english for now. Request: Support more languages
7 months ago in AI / AI similar conversations 0 Backlog