All ideas

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.

Our workflow is that we: Press "Compose" The default email address is an email from a shared inbox. It’s configured here: Preferences / Personal / Preferences / Default channel We add participants Then the draft is in the shared inbox and we see t...

It would be cool if we could react to emails with emojis such as how we can react to comments.

Ability to highlight part of a draft and leave a comment for the specific part. My team utilizes the shared email features in Front and they are great, but we regularly collaborate on draft emails to a customer. One feature that we regularly use w...

Ability to create custom fields for different accounts. Example, tagging a specific custom fields that only applies to only 1 account and cannot be associated to any other account.

With the new redesign, particularly for SMS and WhatsApp channels, the internal comments vs actual messages are visually very similar and difficult to distinguish. This is particularly true for our SMS and WhatsApp channels.

This would help our team set up our customers with their preferred email & phone number for certain communication. This would still allow us to still have additional emails and phone numbers available for our team to better help our customers....

When sending messages through the Front API through the Twilio SMS channel, Twilio's smart encoding feature is turned off. (Smart Encoding in Twilio automatically replaces special Unicode characters with GSM-7 equivalents to reduce message length ...

This feature would be very helpful to handle duplicate emails.

Requesting a 4th option is added for Chatbot end-of-path options - the option to create a new Customer Portal thread. Our team wants to move towards a portal-based support model, so auto-creating a new portal conversation when a chat visitor needs...