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Increase the limit of custom fields

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team
about 1 year ago in Contacts / Custom fields / Developer Platform 0 Backlog

[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
3 months ago in AI / AI compose 0 Backlog

Ability to hide all comments from a conversation

Ability to toggle a view so that you can only see the email messages and not the internal comments.
almost 2 years ago in Comments / @ mentions 0 Backlog

Add Snooze Count

It would be helpful to have Snoozed count showing on status bar. Currently the only items showing are counts for Open emails. I have a tag for Snooze and in the status bar it would be great to see the count for what is snoozed. Yes you can hit the...
about 2 months ago in Counters 0 Backlog

[KB access control] Internal knowledge base access for non-Front employees

Not all employees have a full Front license. Allow these employees a way to access internal Front knowledge base, perhaps with an add-on license just for KB since they don't need nay other Front access.
about 1 year ago in Knowledge Base 0 Backlog

Threading mode that adheres strictly to Gmail's logic

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading
over 1 year ago in Threading 1 Backlog

Create & view events from ICS files

No description provided
over 3 years ago in Create New Event 8 Backlog

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones. We are starting to heavily use public tags/custom views a way...
over 1 year ago in Counters 1 Backlog

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
3 months ago in AI / AI tagging 0 Backlog

Ability to log email to multiple Salesforce contacts at same time

The Front Salesforce plugin is great for logging emails to SFDC on an ad-hoc basis! However, if you have multiple SFDC contacts on an email, you have to log the email to each of their SFDC profiles individually. It would be an amazing time-saver i...
11 months ago in Developer Platform / Plugins 0 Backlog