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Created by Guest
Created on May 16, 2023

Option to have view number counter display all conversations (instead of just open conversations)

It would be amazing if there were a way to (when we're setting up a new Public Tag/Custom View/View) to have the number counter show all conversations with that tag, not just open ones.

We are starting to heavily use public tags/custom views a way to pass tasks around our global coverage, and currently we need to do some workarounds to make sure that conversations stay open so they number appears. Having a way to set a Public Tag/Custom View/View to "everything with this tag" would make thing incredibly easier.

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  • Guest
    Dec 6, 2023

    This would great for private tags, too. So, if there were a setting on the tag that allowed you to switch between:

    • Count open conversations

    • Count all conversations