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Front Chat SDK as NPM package

As a developer, I recently ran into some issues implementing Front Chat with verified identity on my site. It would be super helpful to have a Front Chat NPM package with TypeScript definitions; this may help prevent other developers from trying t...
10 months ago in Dev Relations / Front Chat 1 Backlog

[Contacts permissions] Different access levels for contacts

Allowing different teammate groups to have different access levels for shared contacts
over 2 years ago in Accessing / Organizing Data 1 Backlog

Ability to select multiple attachments

Ability to select multiple files at once when attaching to an email
almost 2 years ago in Core Product Experience 1 Backlog

The ability to collapse subtags under the parent tag on the mobile app

It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
almost 2 years ago in Mobile 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
7 months ago in CSAT - Customisation - Survey 1 Backlog

Ability to add an assignee/owner for knowledge base articles

Have articles assigned to a teammate or teammate group so that the responsibility of keeping the article up to date is clear (like assigning, but for articles)
about 1 year ago in Knowledge Base 0 Backlog

I want to customize "unsubscribe" to still have external replies bump conversation in my inbox (rather than being archived)

I am looking for a function like "Mute" to avoid seeing internal chatter, however, I would like to see the message again when an external sender replies or when I am mentioned. Currently, using "Mute" has caused me to miss external replies to mess...
over 1 year ago in Mute / subscribe 0 Backlog

WhatsApp Group Chat

Support WhatsApp group chat. Note: This is not currently supported natively in the WhatsApp API.
about 1 year ago in Existing integrations 1 Backlog

"Waiting" & "Resolved" Tabs in Personal Section

No description provided
2 months ago in Core Product Experience 0 Backlog

Option to embed/iframe content from other applications into Knowledge Base

We currently use the embedment/iframe function to display 3rd party platforms like g-sheets, miro boards, and sheets. It would be important for us to have this functionality in the Front Knowledge Base as well
10 months ago in Knowledge Base 1 Backlog