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Help Center: Support control over rel attributes in Links

Any links in my Help Center articles have a rel="noopener noreferrer nofollow" attribute. This is fine when linking out to external resources, but when linking to other articles in my help center, or my own domain properties, I would prefer to omi...
about 21 hours ago in Knowledge Base 0

Support custom protocol links in Plugins

Currently, it looks like only the `http(s)://`, `mailto://` and `tel://` protocols are supported as navigable links from within a plugin. It would be great to offer support to click into other custom native apps with their own protocol, like `slac...
2 days ago in Developer Platform / Plugins / SDK 0

Customer Portal: Pre-filled requests

Similar to how you can pre-fill message content in emails via mailto ( see https://help.front.com/en/articles/2531#supported_options ), it would be helpful to send users to a pre-filled Customer Portal "New Request" form. Some use-cases; * Pre-sel...
3 days ago in Customer Portal 0

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
7 days ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog

Contact Whitelisting

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
8 days ago in Contacts 1

Closer Calendar Link <> Sequence integration

I send out a multi-stage Sequence with a Calendar Link for booking a call. In cases where a recipient scheduled the call via my Calendar Link without responding to the Sequence email, I need to manually remove them from the Sequence before the nex...
8 days ago in Cal/scheduling efficiency / Outbound/Sequences / Scheduling Links 0

More granular permissions - disable field editing or other actions such as "reply"

Disable field editing to keep single source of truth in CRM as native sync from Hubspot or Salesforce for example are only one way batches. So if a user edits a contact field this wont be reflected in hubspot and when the next batch syncs, their c...
9 days ago in Admin Experience / Advanced rule conditions and actions / Compliance & security / Security / Workflows 0

Smart QA scores available in exports / API

No description provided
9 days ago in Insights 0 Backlog

Smart QA score in a dynamic variable

Enable workflows based on the result of a smart QA evaluation
9 days ago in AI / Insights / Workflows 0 Backlog

Add macros to Portal - Self Service Actions

All customers on the portal to take quick actions by surfacing macros on the portal. (Not necessarily attached to a conversation - instead just quick actions that allow users to interact with systems such as: "create a call back request" or "updat...
11 days ago in Macros / Workflows 0