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Manage an individual teammate's Group membership

An admin can view which teammate Groups a given teammate belongs to, but it can only be edited from the teammate Groups. This means that I want to add a user to multiple teammate Groups I must navigate to each one.
over 2 years ago in Teammate Groups 0 Backlog

Customizing Chat Widget Launcher Icon

Would love to be able to customize the chat widget launcher icon that appears on our webpage for chat. For example, would be great to be able to replace this with a company icon.
over 1 year ago in Live Chat 0 Backlog

Display Most Recent Email Sender in Inbox Preview

Currently, the name that appears on the top row preview of a new email in an inbox is always the person who authored the first email, followed by who sent the most recent email in the chain (if there is space). Is there a way to customize this? Or...
over 1 year ago in Core Product Experience 0 Backlog

Turn off ability to edit the subject

No description provided
4 months ago in Admin Experience 0 Backlog

Allow scheduling links to show meetings more than 2 months in advance

No description provided
over 2 years ago in Scheduling Links 0 Backlog

Extend 100 attachment per conversation limit

No description provided
over 1 year ago in Core Product Experience 0 Backlog

Trigger rules when a conversation is split

When moving a message to a new conversation, there is no base rule trigger to automate actions on the new conversation. This idea suggests adding a new item to rule triggers for when a conversation is created from a split.
over 3 years ago in Rule trigger 1 Backlog

Automatic Refreshing of Analytics Page

We display our team Analytics on a large screen in our office. We would love this to auto refresh so that the information on display is always current
4 months ago in Insights 0 Backlog

Merge conversation using API

No description provided
over 1 year ago in Core API 0 Backlog

Disable dynamic variables within composer

Remove '{{ }}' function from the composer so it can be used in the email body
about 2 years ago in Message templates 1 Backlog