Customer requesting the ability to send an existing draft via API. They are requesting the ability to provide a message ID of the draft in a response that will initiate the sending of the message.
Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
Restrict conversation actions for a specific inbox i.e. View-only inbox access
Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...
As mentioned in the How to set up a Twilio SMS inbox in Front help center article, outbound Twilio SMS messages send from a source other than Front (like a third-party integration, or the Twilio API) will only sync to Front after an inbound reply ...
Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
[granularity] Customizable context for AI summaries
The ability to summarize multiple threads, since past conversations with a customer provide important context for the current one In short, if there was a way we could configure exactly what data is being fed into the context window, that would be...