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    Export Busiest Times heat map of volumes (as csv)

    No description provided
    over 2 years ago in Existing metrics / Exports, API and connectors 0 Backlog

    Ability to use teammate groups or contact lists when inviting participants to a calendar event

    No description provided
    almost 5 years ago in Attendee management / Create New Event 3 Backlog

    "Private public" tags as a feature

    Currently, the only tag types are Private tags (that only the individual can see) or Public tags (that everyone with access to the conversation can see). It would be a cool feature to have "Private public tags," which would be public tags that onl...
    almost 2 years ago in Tags 0 Backlog

    Message templates - variable in Subject field

    Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
    about 2 years ago in Admin Experience / Message templates 0 Backlog

    [core] AI tagging rule to support more triggers (e.g move, new inbound conversations)

    Ideally, we'd want every conversation in our shared inboxes to get tagged so they can be triaged to the appropriate inbox. The AI tagging rule doesn't support moves Trigger on New Inbound Conversations Only: The AI tagging rule doesn't seem to sup...
    over 1 year ago in AI / AI tagging 1 Backlog

    New metric: first reply handle time

    In Analytics, measure handle time for first reply only
    almost 3 years ago in New metrics 0 Backlog

    Unread counters for shared inboxes

    No description provided
    almost 3 years ago in Core Product Experience 0 Backlog

    Views with more filter criteria

    For example:- unassigned- archived- custom conversation fields- Ticket status
    over 2 years ago in Navigate - find your work 2 Backlog

    Ability to collaborate on and review Knowledge base articles with teammates

    Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
    about 2 years ago in Knowledge Base 0 Backlog

    Ticket IDs visible in conversation/ticket list

    The ability to see ticket IDs at the top of P2 without the need to click on the message.
    7 months ago in Ticketing 0 Backlog