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over 2 years ago in New integration requests 0 Backlog

Add a "Select all" option in tag filters for Analytics

When you want to report on all tags except a few, you can Select all > deselect the few you don't want.
over 2 years ago in Insights 1 Backlog

Change UI/UX of Front Calendar and scheduling links to make it more modern

There are many scheduling apps currently with way cleaner and nicer UI/UX. Please consider redesigning yours. When we send the scheduling link to our partners/customers with bad design, it affects our brand/reputation.
over 2 years ago in Calendar View / Scheduling Links 0 Backlog

Bulk update tags

Enable tag properties to be bulk updated, such as: Which inboxes the tag is restricted to "Display in conversation lists" setting Please leave a comment with the tag properties you would like to update in bulk.
over 4 years ago in Bulk updates 0 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
over 2 years ago in Permissions / Rule management 1 Backlog

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)
almost 2 years ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Support downloading all conversation attachments

Add download all to conversation attachments. Today action is only available for message attachments
almost 2 years ago in Attachments / P3 display 0 Backlog

Sync contacts back to Salesforce or Hubspot

To make sure all contacts get created in the synced CRM automatically rather than having to remember to do it manually. One way to do this would be through some sort of rule action
almost 2 years ago in Existing integrations 0 Backlog

Making the teammates visible in the view' settings

When you create a view, you can add it to teammates' sidebars right away. But once you add people from the view settings and then save, when you come back to the view, you don't see which teammate was added so you don't know who has access and who...
almost 2 years ago in Views 0 Backlog

Click to call numbers on mobile

The ability to click a phone number in the mobile app, Android or IOS, that opens the phone app to dial the number.
over 4 years ago in Mobile 1 Backlog