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Status Backlog
Categories Developer Platform
Created by Guest
Created on Apr 27, 2023

Expose conversation seen time via API

Problem
The API lacks an endpoint for conversation or message "seen" timestamps, which are referenced in the Analytics report but not programmatically accessible.

Request
Expose conversation/message read time through the API to enable capacity analysis and better understanding of information-gathering time versus reply composition time.

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  • Guest
    Apr 23, 2025

    Sending "message opened" via custom channel outbound url would be even better.