All ideas

Ability to trigger chat widget opening with a hyperlink (e.g., <a href> link) to make it easier to give customers direct access to chat.

I'd like to curate what emails are logged to salesforce. For example, we don't want to log internal only messages or calendar updates.

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.

Please add this feature to the Conversations Report in Analytics in future updates. The conversation report needs to have an option to see whether the conversation was assigned by a rule or via a teammate.

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...

Description: Today, searching gives me access to a list of conversations. I then need to read the right conversation to find what I actually searched for. It can be things like a specific order number, a customer support answer, a price, a contact...

Picklist Dependencies aren’t enforced (the fields show all options rather than those controlled by Record Type or the applicable ones based on the options selected in other fields) – high priority for data quality.

It would be helpful to create an alert specifically for when somebody has used the bot to submit a query. At the moment, the alert applies to any message received (i.e. email) and ideally we just want to know if it is somebody using the bot/ chat ...

When assigning a conversation in a personal inbox to myself, the conversation disappears, it moves under "assigned to me". This feels very confusing. I would expect the conversation to be visible in both places like it does for shared inboxes. Can...

When an agent leaves a private comment on a ticket, and that agent has enabled email notifications, they receive a truncated version of the comment by email, it only shows the first 200 characters and the agent needs to see more information.