Answer questions directly from search
Problem
Search returns a list of conversations. Users must then read through conversations to find specific information like order numbers, prices, contact details, or support answers.
Request
Enable AI-powered search that directly answers customer questions instead of returning conversation lists.
This could also be great for getting a quick picture of how many conversations this customer has, then broken down into how many are open/archived/snoozed ect. Basically pulling the contact info of recent conversations into a comment/search to get a quick snapshot of the customers interactions. Their estimated happiness score is a bonus :)