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Status Backlog
Categories Search
Created by Guest
Created on Jun 22, 2023

ChatGPT for Search: answering a question instead of accessing a conversation

Description: Today, searching gives me access to a list of conversations. I then need to read the right conversation to find what I actually searched for. It can be things like a specific order number, a customer support answer, a price, a contact detail, or some context...)

Request: I wish I could type my question directly and have an answer, instead of a conversation to read.

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  • Guest
    Jun 22, 2023

    This could also be great for getting a quick picture of how many conversations this customer has, then broken down into how many are open/archived/snoozed ect. Basically pulling the contact info of recent conversations into a comment/search to get a quick snapshot of the customers interactions. Their estimated happiness score is a bonus :)