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Ability to Hide Team Members from Other Teams

Our Company run's multiple business out of Front. We need the option to either separate or hide the team mates who are not part of the other groups. Where Only the users who have access to the Shared workspaces, are able to see other members of th...
over 1 year ago in Workspaces 0 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
over 1 year ago in Core Product Experience 1 Backlog

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
over 4 years ago in Live Chat 1 Backlog

CSAT: Multiple language support

No description provided
about 4 years ago in CSAT 1 Backlog

Chatbot Transcript: Show Present+Selected options for multi-choice fields

When viewing a completed Front Chat transcript that's transitioned to a conversation, the teammate is presented with a transcript that looks something like this. It's tricky to tell the difference between multi-select options the user entered vs f...
3 months ago in Chatbots 0 Backlog

Granular inbox and channel permissions

Have the ability grant shared channel group level permission but not Inbox level permission. This is to avoid giving permissions to send messages from a shared inbox but let a user re-authenticate a channel.
6 months ago in Admin Experience / Conversation/inbox permissions / Increase granularity of admin permissions / Permissions 0 Backlog

Thread comments together

Comments build up quickly, and then it gets difficult to dig through a wall of grey comment boxes. This would introduce the ability to have comments that are threaded together.
over 2 years ago in Comments / @ mentions 0 Backlog

Highway Custom Plug In

Clients want to flag certain emails in Highway through a plug-in in Front. This is a similar feature in outlook. This is typically a security risk/requirement that logistics customers may have.
over 1 year ago in New integration requests 0 Backlog

Save files to Google Drive

No description provided
over 4 years ago in Existing integrations 2 Backlog

[action] Allow for Dictation inside of Front

Speech-to-text to author content in Front
12 months ago in AI / AI compose / Composer 0 Backlog