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Status Backlog
Categories Live Chat
Created by Guest
Created on Feb 20, 2021

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)

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  • Guest
    Nov 15, 2023

    Our team appreciates the possibility of sending automatically to the customer, the average time it takes the team to respond, when it finishes interacting with the chatbot and is referred to a human agent.

    Something like an automated message saying "On average the team takes 10 minutes to respond". or something like this picture: