Show wait time and queue position on the chat widget
Problem
Chat visitors have no visibility into response time — they do not know their queue position, estimated wait time, or whether the team is experiencing high volume.
Request
Display real-time availability indicators on the chat widget, such as estimated wait time, queue position, and high-volume notices.
Our team appreciates the possibility of sending automatically to the customer, the average time it takes the team to respond, when it finishes interacting with the chatbot and is referred to a human agent.
Something like an automated message saying "On average the team takes 10 minutes to respond". or something like this picture: