In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated
Provide analytics visibility into how long a ticket is in open statuses
I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
[language] More language support for AI Compose translate and AI message translate
We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
Custom message order so that the most recent email in a conversation thread is shown at the top
Ability to change the order in which new messages are displayed in a thread. Today, the oldest message is at the top, and the most recent is at the bottom.