ADD A NEW IDEA

All ideas

Showing 2074

Add resolved by AI column to the AI Answers analytics export

Another feedback regarding the "Export AI Answers history" : could you add a column "is_solved_by_ai", at least in the All conversations option, to see the rate of success ?
over 1 year ago in Exports and API 0 Backlog

Better search/filter/organization for Knowledge Base redirects

Would be helpful to be able to search redirects by the original or new destination slug to better understand what redirects exist. Better organization and filtering for different views. List KB redirects in order of most recently updated.
over 1 year ago in Knowledge Base 0 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
over 1 year ago in Chatbots / Live Chat 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
over 1 year ago in AI / Core Product Experience 0 Backlog

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
over 1 year ago in Core Product Experience 0 Backlog

Include attachments when using the forward shortcut to fwd mail

No description provided
almost 3 years ago in Collaborate - work together seamlessly 0 Backlog

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
over 1 year ago in Live Chat 0 Backlog

Customers helped

Count number of contacts /account interacted with
over 4 years ago in New metrics 0 Backlog

Enable setting for new messages drafts to be created in Front Drafts section, not in separate pop-up window

Please allow for a setting for new message drafts to be defaulted into the "Drafts Section of Front App" over the Pop Up Window. The Pop Up Window is limiting and means i can not work with Front plugins/integrations etc while writing and sending t...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
over 4 years ago in Permissions / Signature management 0 Backlog