All ideas

It would be great if we could add National Holiday closures as part of our company business hours.

Ability to preview attachments in an email without downloading.

Add recipient fields to message templates so they can be used repeatedly as well.

I'd like the ability to exclude snoozed time from the Response Time Analytics. Ex: a customer emails us at 8am asking us to send an update at 2pm of the transit of their shipment. If I snooze the conversation until 2 my response time is 6 hours pl...

When sending out mass emails via Sequencing, it would be helpful to automatically follow up with recipients who didn't click the link in the email we sent them. Also, it would be helpful to be able to auto-follow up with those who didn't open the ...

A button or shortcut to jump to the very first email of a conversation

The Front integration of Grammarly does not support other languages. Add integrations with tools like "Language Tool" that support other languages

Suggestion to be able to forward an email as an attachment in another email

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...