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Trigger based on Teammate notification

Please consider adding a trigger for "being notified" (especially triggered by another rule). This would be incredibly powerful for daisy-chaining workflows. e.g., trigger rule when I have been notified by another rule. Use case: when an email is ...
3 months ago in Rule trigger Backlog

Allow for Contact and Contact List Restriction for IdP-Managed Teammate Groups via the API

If a teammate group's membership is managed by an IdP (Entra, Okta, etc.), the teammate group cannot be edited in Front via the API. This behavior prevents Admin from controlling a teammate group's contacts and contact list access. To control the ...
3 months ago in Teammate Groups Backlog

Make the Front app auto-updating

Currently, an update of the Desktop app requires to reinstall it so it requires admin permissions on the computer. If the app would auto-update (like the Asana desktop app does), we would no longer need admin credentials to update it. Also, it wou...
3 months ago in Client Platform Backlog

Windows Front app available via winget

Make Windows Front app available via winget (Windows Package Manager) so it can be automatically updated by third-party solutions on company's devices. Currently, it prompts users for admin credentials as updating requires a proper installation so...
3 months ago in Client Platform Backlog

Ability to test all new rules created

We need the possibility to test all rules not only some to make sure it is working as expected.
4 months ago in Workflows Backlog

Staffing goals: set goals at the hour level

Adding FT requirements per hour would provide visibility on how many people you need at different times of the day.
4 months ago in Workforce management Backlog

Ability to filter tags by "private" category when adding a tag to a conversation

We have a lot of tags that are available to the entire company and trying to find your private tags in amongst this is very time consuming if it hasn't been used in the last five conversations
4 months ago in Tags Backlog

Rule tester: backward compatibility test suite

Be able to create a test suite of conversations and the desired branch that was taken for them in a Front rule. If I had this capability, I could ensure that any new changes to a branch by Autopilot answer rule did not break backward compatibility...
4 months ago in Autopilot advanced features / Rule management Backlog

Rule tester: test Autopilot on specific message / version of the conversation

As a Front user setting up a branch by autopilot rule, I want the ability to test the rule on a specific message in the conversation. Otherwise, if I test on the conversation as a whole, the context may be different than what I hope to test. As is...
4 months ago in Autopilot advanced features / Rule management Backlog

Voice to text option in messages

It would be great to have the ability to use voice-to-text for messages. This would be a huge gain in efficiency for me, as my job requires responding to messages from drivers as rapidly as possible to minimize delays on their routes.
4 months ago in AI / Core Product Experience Backlog