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Google Ads <> Chatbot integration

Google Ads conversion events for Chatbot – track users who come to our website from an ad and interact with the chat (and not the other CTAs).
2 months ago in Chatbots 0 Backlog

Select Jira reporter in macro input capture

When building a Jira issue-created macro, we can't let the agent select which Jira teammate it should be assigned to.
5 months ago in Developer Platform / Existing integrations 0 Backlog

Customize Jira comment behavior in Front

Every time someone comments on a Jira Ticket, ALL tickets linked to the issue are opened in our Front inbox. Ideally, we would need the comment to be sent to the ticket (& thus only that ticket should open again) where the Jira issue was origi...
5 months ago in Developer Platform / Existing integrations 0 Backlog

Tasks in calendar

No description provided
over 2 years ago in Other (CPX) 0 Backlog

ON/OFF toggle for Front Chat widget

Only having the option to select offline hours for live chat creates a myriad of support problems for small teams juggling multiple jobs and the ability to simply turn it on/off with a single click would significantly improve the functionality.
about 2 years ago in Live Chat 2 Backlog

[context] AI Compose with attachments

Allowing AI compose to have context with attachments, including PDFs.
about 1 year ago in AI / AI compose / Attachments / Compose - write efficiently with quality 0 Backlog

Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
about 2 years ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog

Moving conversations from shared inbox to private inboxes

Occassionally commercial level conversations get sent to our ops level shared inboxes. We would like the ability to be able to move them from the shared inbox to a personal inbox of the responsible party rather than keeping it in the shared inbox ...
about 2 years ago in Core Product Experience 0 Backlog

Ability to chat with other teammates within Front

Similar to Google Chat which can be used within Gmail, have the ability to chat real-time with other teammates in Front (not including discussions)
over 2 years ago in Core Product Experience 1 Backlog

Option to display Knowledge Base widget (without live chat) during offline hours

Option to only show help centre from chat widget. Especially useful when chat is 'offline'. When offline hours are enabled, the widget is completely hidden from the site. This also hides the knowledge base, which seems like a strange thing to do. ...
over 1 year ago in Knowledge Base / Live Chat 0 Planned