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View the Navigation Path of a chat user

Currently only able to view the last page that the visitor is before starting the chat. User would like the ability to view their full path that brought them to the page where they started the chat.
almost 2 years ago in Front Chat 0 Backlog

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.
8 months ago in Admin Experience / Live Chat 0 Backlog

Auto Redact Credit Card Information

Customers sometimes send in their complete credit card number, putting themselves and our company at risk for fraud. I have worked with other platforms that auto redact this information prior to the email getting into the inbox.
over 1 year ago in Core Product Experience 0 Backlog

Support boolean Search (x OR y)

Description: The search returns results matching all the words in my query and filters. Request: I would like to be able to find conversation matching one filter or another one; like: body:test OR subject:test-email
almost 4 years ago in Matching 0 Backlog

Allow multiple contacts to share the same email

Request to allow creation of multiple Contacts in the same Workspace which share the same email. Example use cases: I have a Contact who works for Company X and their subsidiary Company X-Y; they use the same email address for both. I want two con...
almost 2 years ago in Contacts 0 Backlog

search contacts in the API using the email

add a parameter in the contact list request to search with the emails
almost 2 years ago in Core API 2 Backlog

Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
almost 2 years ago in Assigning / Teammate availability 0 Backlog

Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
almost 2 years ago in Advanced rule conditions and actions / Workflows 0 Backlog

Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
over 1 year ago in Suggestions 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
over 1 year ago in Knowledge Base 0 Backlog