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Add team roles to Teammate Groups

It would be great to be able to add team roles as a dynamic variable within teammate groups, so they can be referenced in account custom fields for rule-based automations. A use case would be if you had clients that were assigned to a specific tea...
about 1 year ago in Admin Experience 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
6 months ago in AI / Core Product Experience 0 Backlog

Customer reply time in Analytics

Measure reply time from your customers to your messages.
over 3 years ago in Outbound analytics 0 Backlog

Ability to display contact fields in a custom order and show or hide fields

In Front's contact manager, having the ability to customize which fields show up on top, and even have the ability to hide certain fields.
over 3 years ago in Accessing / Organizing Data 0 Backlog

Non-contiguous Copy + Paste

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.
over 1 year ago in Composer 0 Backlog

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
6 months ago in Core Product Experience 0 Backlog

Delete option for extra addresses on Contact panel should be in a different location

Currently the primary email for a contact has copy For each additional after it, hovering shows delete where copy is for the primary We should reorient the options in the contact details to each entry is mirrored across all for the layout
about 1 year ago in Contacts Manager 0 Backlog

Move Message to new Conversation via API

Support the ability to move a Message or Messages to a new conversation via the API. Suggested implementation to could be: // This example moves messages msg_10 and msg_11 out of conversation cnv_3 to their own new conversation. PATCH /conversatio...
about 1 year ago in Core API 0 Backlog

Select signature when autoreplying

Self explanatory
about 3 years ago in Auto-reply 0 Backlog

Automatice dynamic object extraction

I would love to know if/when NLP and LLMs will be available for dynamic object extraction. Currently the feature is pretty limited by the user providing an exact match, which isn’t great for a white glove customer experience.
about 1 year ago in AI / AI data extraction / Dynamic objects 0 Backlog