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Availability status (Available, Out of Office, Do Not Disturb, etc) shown next to assignee name when a conversation is already assigned

When assigning to another Front user, their availability status is listed next to their name in the drop down assignment window. However, there is no availability status shown for the assignee once it has been assigned to them - a coloured circle ...
over 1 year ago in Assigning / Teammate availability 0 Backlog

Template to rule (building workflows off each template)

When you create a template, ability to create a rule off this template. Today you have to copy some of the template body to create a rule but it would be great if you could: Create rule If this template is used Then do X
over 1 year ago in Advanced rule conditions and actions / Workflows 0 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
about 3 years ago in Object/resource management 2 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
over 1 year ago in Existing integrations 1 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
over 1 year ago in Core API 0 Backlog

Scheduling - round robin assignment of invites

No description provided
almost 4 years ago in Scheduling Links 0 Backlog

Trash/delete in Gmail don't sync with Front

Having to delete emails in both is a painful. I dont see a benefit in it not sychronising.
about 1 year ago in Email channels 1 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
over 1 year ago in Insights 0 Backlog

Enhanced custom contact field functionality

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...
7 months ago in Custom fields 0 Backlog

Set default attachment size for custom SMTP channel

Outbound mail we send via Front is routed via our custom SMTP server. We have a high attachment size limit (higher than Front's default ~25MB limit). I would like the option to set a default attachment size limit for new channels created in my tea...
about 1 year ago in Attachments / Email channels 0 Backlog