Allow Front users to mention people when posting responding to comments on Instagram, Facebook, and other social media channels. From customer: Our primary goal is to increase engagement directly on the posts. Shifting conversations to DMs would s...
Allow KB article suggestions from internal users in Front inbox
The ability to create a link between the conversation view and the KB in order to log ideas we want to turn into articles. Example: You receive an FAQ that you've seen for the 4th time this week. You highlight or have some button in the conversati...