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Admin Experience

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Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
over 2 years ago in Data retention 0 Backlog

Prevent teammate's manually merging conversations

Restrict certain teammates from merging together conversations, to prevent the feature being mis-used.
over 2 years ago in Conversation/inbox permissions 2 Backlog

Company wide message templates

Allow shared message templates to be created that can be used across multiple Workspaces. This saves admins from needing to duplicate message templates.
over 2 years ago in Workspaces 0 Backlog

Bulk change user preferences/attributes

Admins can select a subset of teammates and update certain settings in bulk. Users are still free to update the preference after the bulk update.
over 2 years ago in Bulk updates 1 Backlog

Change Team Member default permissions

No description provided
over 2 years ago in Permissions 0 Backlog

Restrict who you can @mention

In some cases it may be undesirable for users to mention other teammates, thereby inviting them to the conversation. Some examples Users should only be able to mention other teammates with access to the current Workspace Users should only be able ...
almost 3 years ago in Restrictions 2 Backlog

Ability to archive / undelete message templates

This is truly useful for very large companies.
almost 3 years ago in Object/resource management 1 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
almost 3 years ago in Admins can control more teammate settings 1 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
almost 3 years ago in Increase granularity of admin permissions 0 Backlog

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
about 3 years ago in Object/resource management / Teammate Groups 0 Backlog