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Admin Experience

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View login attempt logs as admin

As an admin, I would like to see an audit log of all successful and failed login attempts to our Front account
7 months ago in Login and SSO settings 0 Backlog

Enforce regular password reset

As an admin, I would like to set a policy to force my teammates to reset their Front login password on a regular basis
7 months ago in Login and SSO settings 0 Backlog

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...
about 3 years ago in Conversation/inbox permissions 1 Backlog

Automatically empty trash after 7 days

Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...
about 2 years ago in Data retention 0 Backlog

Convert/merge Workspace tags to Company tags

There are several scenarios where an admin may want to convert workspace tags to company tags and/or merge multiple tags together An admin starts creating multiple Workspaces and realises some of their tags should be available across the new Works...
11 months ago in Object/resource management 0 Backlog

Give non-admins permission to manage shifts

Add a new permission for managing shifts that can be added inside a custom role. This enables teammates other than full Workspace admins to manage shifts.
about 2 years ago in Increase granularity of admin permissions / Teammate availability 0 Backlog

Use teammate groups to share Views

Share a View with a teammate Group, and pin it to their sidebar. This allows teammates to work from a shared backlog of conversations from certain inboxes and/or certain tags. This is quicker than manually selecting a list of teammates, and also m...
almost 3 years ago in Object/resource management / Teammate Groups 0 Backlog

Multiple data retention dates

To be able to have Inbox A with data retention of 2 years but inbox B with 1 month.
about 2 years ago in Data retention 0 Backlog

All individual inboxes appear in analytics

Currently, when a teammate adds an individual inbox, they can choose whether it will appear in company analytics or not. This can be update one-by-one, but this is tedious and error-prone and still allows the setting to be changed later by the use...
almost 2 years ago in Admins can lock teammate-level settings 0 Backlog

Manage plugins for teammates

Admins can manage which plugins will appear for users on their right hand side panel.
over 1 year ago in Admin Experience 0 Backlog