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Admin Experience

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Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
10 months ago in Admin Experience 1 Backlog

View-only Front license

Some admins want to invite colleagues to Front to be able to view or comment on conversations, but don't want to purchase a full Front license for them. Could we introduce a new category of cheaper license that allows more users to have view-only ...
over 1 year ago in Teammate management 1 Backlog

Show time off end date next to a teammate's name

No description provided
4 months ago in Admin Experience / Teammate management 0 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
7 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

New custom field type: Link

Add a new custom field type: Link. It is a clickable text with a URL. Customers using dynamic objects asked for it and it can also be used for other objects like contacts and accounts.
9 months ago in Custom fields 3 Backlog

Message templates - variable in Subject field

Today we can only insert message template variables in the body. The goal here is to be able to use variables in the subject field (optional field) of message templates.
about 1 year ago in Admin Experience / Message templates 0 Backlog

Default channel per inbox

Currently, each teammate can configure their default channel, and this will apply to every inbox. However, teammates may need the default channel to change depending on which inbox the conversation belongs to or is currently being viewed. We can s...
over 2 years ago in Default channel management 5 Backlog

Support BIMI (Brand Indicators for Message Identification)

2 months ago in Compliance & security 0 Backlog

Prevent users from sending messages with shared channels

Admins may want teammates using an inbox to only send messages with their own individual channel. This could be because they want a consistent customer experience or in some cases to avoid sending an email to customer A from the customer_b@mycompa...
over 1 year ago in Default channel management 0 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
over 3 years ago in Admins can control more teammate settings 1 Backlog