All ideas

Allow multiple customizable views within the Subscribed section. Why this matters: Right now, all notifications are grouped together — but they serve very different purposes: Rule-based notifications (quick to review/clear) Teammate comments (...

Activity events like reopens, snoozes, and archives clutter the email thread and make it harder to follow the actual conversation. It would be helpful to have a toggle that hides these entries from the thread view. They would still be logged, just...

Summary: Allow automations in Front to detect whether a conversation is followed/subscribed by a user or teammate, and act based on that. Feature Request: Introduce a new automation capability that can check: If a conversation is followed by me ...

There should be a way for users to setup a maximum amount of spend on a monthly cadence for usage based AI features. Setting this cap will ensure no unexpected charges occur for any reason. Whenever this cap is hit, all usage based features turn o...

We have accumulated many message templates over the last few years and we'd love to run them all through an AI-integrated Front tool to review them with our brand voice and tone, make them consistent and organize them in folders accordingly. Then ...

In our company customers can choose between sending a Word document or a PDF document. We saw that the Print Option in Front only renders PDF documents and Word attachments are missing. We would like this option to also include Word Documents Mayb...

Integrate with WeChat / WeCom

As a CSR engaging with an end customer/prospect via Front, I want to more easily start a conversation via SMS after a webchat form has been submitted to make it more real time or getting the end customer "on the go." When a webchat form is submitt...

We need the ability to programmatically create Slack channels in Front via the API, similar to what's currently supported for a small subset of other channel types. Our team has built automated onboarding scripts that run every time we bring on a ...

Summary Add a rule trigger that fires whenever a conversation's existing Application Object is refreshed and one or more of its values change. Problem Currently, App Triggers assume the external system can format the webhook in the exact format ex...