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Notion integration

No description provided
over 3 years ago in New integration requests 1 Backlog

Create API endpoint to add attachment to KB article

Currently we can create articles via API, but are not able to add attachments to it, so the import cannot be fully done without attachments
6 months ago in Core API / Knowledge Base 0 Backlog

Sequence updates

Update sequence functionality to provide additional information around open rate, bounce rate, etc.
8 months ago in Outbound/Sequences 0 Backlog

Redact certain PPI in chat/email

Looking for the ability to reduce to last 4 digits or hide credit card numbers if a client sends one in chat or email.
6 months ago in Other (CPX) 0 Backlog

[Import] Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
6 months ago in Knowledge Base 0 Backlog

CSAT survey: Easier rules configuration options

It’s easy to create a rule to automatically send the survey per conversation, but it requires a more complex custom setup for more advanced configuration. For example with custom fields and custom smart rules to send a survey per contact and no mo...
8 months ago in CSAT - Customisation - Survey 0 Backlog

Push Email Notification for when an inbox goes offline

No description provided
about 1 year ago in Email channels 1 Backlog

Ability to create rules with the API

No description provided
over 1 year ago in Core API 0 Backlog

Sort inbox messages based on priority or status (multiple inboxes like Gmail or a task list like Asana)

Looking for a way for our team to be able to sort their emails into sections to help organize their "to do list" of requests coming into Front conversations. The ability to sort Front messages into multiple inbox sections using labels and be able ...
over 1 year ago in Core Product Experience 0 Backlog

Improve timezone selection for new invite

If a meeting is taking place in another time zone, you should have the ability to specify the timezone and schedule according to that.
over 3 years ago in Create New Event / Managing/Updating Events 0 Backlog