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Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
about 2 years ago in P1 navigation - left pane / Tags 2 Backlog

Add Holidays to Business Hours

It would be great if we could add National Holiday closures as part of our company business hours.
about 1 year ago in Admin Experience 2 Backlog

Copy only required parts of DNS record for users

It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...
9 days ago in Login and SSO settings 0 Backlog

Evaluate Smart QA only for some teammates

Allowing the rule to define what teammates / teammate groups should be evaluated
about 2 months ago in AI / Insights 0 Backlog

[language] AI Answer and Suggested Replies to support more languages (content and answer)

AI-based features seem to support some languages but it's not guaranteed for many of them. cc https://help.front.com/en/articles/914304#prerequisites It'd be great if features like AI answer for chat, Suggested replies could leverage knowledge bas...
10 months ago in AI / AI answer for chat / AI language / AI suggested replies (auto draft) 0 Backlog

Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
over 1 year ago in Native features 1 Backlog

Contact Whitelisting

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
28 days ago in Contacts 1

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
over 2 years ago in Core Product Experience 7 Backlog

Add Conversation Events to Audit Logs

Include conversation events (tags applied, rules applied, etc.) on audit logs.
about 2 months ago in Admin audit trail 0 Backlog

Smart QA scores available in exports / API

No description provided
30 days ago in Insights 0 Backlog