All ideas

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MUTE & SNOOZE

There are several threads I want to review at a later time but the back and forth keeps waking the conversation up. I can MUTE a conversation, then click over to archive, and then SNOOZE it to get my desired outcome. However, a Mute and Snooze sou...

over 1 year ago in Snooze / Triage - get to inbox 0 2 Backlog

20 VOTE

Only show teammates with access to the Workspace as assignment, mention and participant options

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should be possible to select.

over 1 year ago in Workspaces 0 Backlog

6 VOTE

Scheduling Meeting Polls

Ahead of scheduling the meeting, allow for a link to be sent out to multiple people with multiple time options so that everyone can weigh in and give their preference on a meeting time. From there, the organizer then choose to schedule the meeting...

over 1 year ago in Calendar - other 2 Backlog

4 VOTE

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.

over 1 year ago in Permissions / Rule management 1 Backlog

4 VOTE

AI AutoTagging

Front currently has a "tag" feature where a company can create a list of tags and mark each conversation with any number of them. At my company (Collective), we have around 30-40 tags that our Support team currently uses. However, manually tagging...

over 1 year ago in AI / AI tagging / Tags 0 Planned

2 VOTE

Ability for Front users to disable Oauth in Settings

Right now, users have to write into our Support team in order to disable Oauth login. It would be helpful and reduce bottleneck for users to be able to toggle this in settings, and for admins to be able to do it on their behalf.

over 1 year ago in Login and SSO settings 0 Backlog

5 VOTE

Salesforce integration — ability to log emails to Cases

No description provided

over 1 year ago in Existing integrations 0 Backlog

1 VOTE

Allow personalized settings for auto-created contacts for individual inboxes

The teams using Front at our company have a wide variety of roles and use Front completely different from team to team. Some teams find the auto-created contacts very useful for their work while others find it challenging. Currently, we can only c...

over 1 year ago in Contacts 0 Backlog

1 VOTE

Split "Archived without reply" metric between inbound and outbound conversations

In order to differentiate between "conversations where customer did not reply to us " and "conversations where we did not reply to the customer"

over 1 year ago in Metrics - misc improvements 1 Backlog

29 VOTE

Private comments / notes to self on conversations

Also: notes without a conversation

over 1 year ago in Comments / @ mentions 1 Backlog

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