ADD A NEW IDEA

Live Chat

Showing 97

Ability to use the chat visitor inactivity and/or the time the chat visitor has spent on a chatbot flow step as a trigger for a chatbot action

We would like the ability to use set different actions based on how long a chat visitor spends on a step / if they don't interact with the step for a certain amount of time. For example, if they're stuck on a step for too long, we'd like to build ...
about 1 year ago in Chatbots 0 Backlog

Changing the transcript email subject line from Front Chat

Currently, when the customer is being sent the transcript email from the Chat, the subject line is "Chat". It would be amazing if this could be configured to something more tailored for a better customer experience.
about 1 year ago in Front Chat 1 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
almost 2 years ago in Live Chat 1 Backlog

Communicate chat agent offline hours without removing the chat widget

Currently the offline hours functionality completely removes the chat widget during the specified hours. We'd like for the widget to remain so customers can still chat in and we can reply later, but still let customers know that our agents are cur...
over 1 year ago in Live Chat 2 Backlog

Offer live chat for internal agent support

Ideally I would like to have an internal AI chatbot for our agents to find information faster, not necessarily an external feature.
11 months ago in Live Chat 0 Backlog

Ability to manually mark a chat as "resolved", and allow a user to start a new chat conversation on another topic

We can't manually configure chat messages to refresh for the end-user. If someone sends us a message and we solve their problem, there's no way to manually make the chat history clean up/mark it as resolved so they can send us another message. Thi...
about 1 year ago in Live Chat 4 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
over 1 year ago in Live Chat 2 Backlog

Notifications / new message sound for chat visitors

Each time we send a message to the customer, a notification sound should alert them. This will enhance our ability to offer effective support, enabling them to respond promptly to our messages.
about 1 year ago in Front Chat 0 Backlog

Customize timing when Front Chat transcript is sent to chat visitors

Introduce setting to change time a chat transcript is sent to visitors with no reply from 5 minutes to another timeframe.
about 2 years ago in Live Chat 0 Backlog

Chatbot timing for text that pops up on your page

It would be fantastic if chat bot would allow customization to control the amount of time that passes on a page before that initial message pops up. It is quite distracting if the customer is working on the web page and our chatbot greeting messag...
12 months ago in Chatbots 6 Backlog