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Bulk upload Shifts

Mass changes for large teams in shifts are difficult to adjust in the product. Uploading via CSV would reduce the time needed to take these actions.
19 days ago in Admin Experience 0 Backlog

Use AI to create dynamic message templates from a base template.

A lot of times in Customer Support scenarios we have to send the same message template to the same customer which isn't ideal. I think it would be really cool if a customer could input a base for a template and then AI could sent out the same mess...
20 days ago in Message templates 0 Backlog

Custom Role and Permissions at the Company Level

The ability to give custom admin access without giving full company permissions.
25 days ago in Admin Experience 1 Backlog

API endpoint to query Live Dashboard metrics

No description provided
about 1 month ago in  0 Backlog

Salesforce Plugin: Support "Log as email"

Right now the native Salesforce sidebar plugin supports a "Create Task" feature. It would be helpful to also include a "Log Message as Email" feature to allow my team to log specific messages to Salesforce as Emails via the plugin (rather than as ...
about 1 month ago in Existing integrations 0

More granular permissions for rule creation

Ability to have more granular permissions when it comes to "rule creation". It would be important to have some rule templates/rule types that certain users can create
about 1 month ago in Admin Experience / Other (workflows) / Resource management permissions 0 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.

Allow developers to create new "Send to <integration>" rule actions

As a developer, I would like to create a "Send to <my-integration>" rule action. Today it's possible to create an Application Webhook to subscribe to all events in an account of a given type (this is great for use cases like logging metrics ...
about 1 month ago in Developer Platform / Partner Integrations 1

CSAT link expiration

Set a duration after which the survey is not accessible
about 1 month ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 2 months ago in Conversation Stages 0 Backlog