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Delete message API Endpoint

Today, we can delete messages manually from the interface. Customers needs to be able to hide/delete automated replies by API, such as: Replies sent by the API (Reply to conversation endpoint) OOO auto replies Such replies are pretty dense in the ...
about 10 hours ago in Core API 0

Improve look & feel of the Front Knowledge Base

Some suggestions to make the Front KB look a little bit more modern and sleek: custom icons in the category card would be nice wider layout of the content area option to show/hide footer More styling possibilities for articles Improved header layo...
about 10 hours ago in Knowledge Base 0 Backlog

Filter Workload Report by teammate group

We should be able to filter Front's Workload report by teammate group. For Customer Support Managers managing different global teams (i.e. APAC, EMEA, US - EST, PST etc.), this will help them quickly access insights on their respective teams workl...
1 day ago in  0

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
1 day ago in CSAT - Customisation - Survey 0 Backlog

Increase functionality for multiple choice question for Front Chat

Customer would like to: 1) increase the number of options from 8 to something higher. Currently they need 10 but want the chance to expand further in the future 2) Increase the character limit from 35 for these options. The customer has a number o...
5 days ago in Chatbots / Front Chat / Live Chat 0

Adding Helpcenter.io as a supported knowledge base for Importing Articles

We're migrating from helpcenter.io and I love the migration and import features but since helpcenter.io is not supported it's going to make it a much more manual process.
8 days ago in Knowledge Base 0 Backlog

Shopify - edit fields within the integration

The abiliity to update fields in the Shopify integration without the need to swtich to the Shopify interface.
13 days ago in Existing integrations 0 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
13 days ago in Chatbots / Live Chat 0 Backlog

Show message sent failures in Dialpad channel

When using Front to send SMS through Dialpad, sometimes customers will provide landline phone numbers instead which result in delivery failures. There is no clear way to get alerted when sending fails.
14 days ago in Existing integrations / SMS 0 Backlog

AI Conversation Data Extraction

It was be really powerful to extract specific data points from Conversation message data to be used for workflows, DOs, etc
18 days ago in AI 0 Backlog