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User Management & Compliance

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Only display teammates in the same workspace (under assignment and mention suggestions)

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should display.
5 days ago in Workspaces 0 Backlog

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
3 months ago in Teammate Groups 3 Backlog

Frontline users can see rule logic with view-only access

This will help with transparency as to how/why messages are getting assigned to them or not. This could be managed with a view-only permission for custom roles.
6 days ago in Permissions / Rule management 0 Backlog

Ability for Front users to disable Oauth in Settings

Right now, users have to write into our Support team in order to disable Oauth login. It would be helpful and reduce bottleneck for users to be able to toggle this in settings.
6 days ago in Login and SSO settings 0 Backlog

Define whether a shared channel can be used for outbound messages

In some cases, teammates should never reply to or compose message from a particular shared channel. To ensure this happens, the admin can set the channel settings such that it cannot be used for outbound messages.
about 1 month ago in User Management & Compliance 0 Backlog

Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
about 2 years ago in Workspaces 3 Planned

Allow Team admins to create and manage teammate Groups

Allow users other than company admins to manage teammate Groups. This could be done by giving specific users this permission, or by giving this ability to all Team admins.
7 months ago in Teammate Groups 0 Backlog

@mentioning teammate groups

Quickly loop in a list of teammates to a conversation, by @mentioning a teammate Group. Leave a comment to tell us how you imagine using this feature: a quick way to get list all conversation participants; an FYI for a certain team; asking for inp...
almost 2 years ago in Teammate Groups 0 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
over 1 year ago in Teammate mgmt 0 Backlog

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
6 months ago in Teammate Groups 0 Backlog