Admin Experience

Problem Organizations that work with government agencies or security-sensitive partners receive S/MIME encrypted emails (.p7m files) that cannot be viewed or actioned within Front. Teammates must switch to Outlook to handle these messages. Request...

Problem There is no way to set a deadline for responding to a conversation, making it hard to track time-sensitive replies. Request Allow assigning due dates to conversations, with notifications when a due date passes without a response. Context C...

Problem Starting a discussion with a large group requires manually typing each participant's name, which is cumbersome and error-prone. Request Allow teammate groups to be used as participants when creating a discussion, so all group members are a...

Problem Admins cannot enforce consistent email signatures across the organization — users can set any signature, leading to inconsistent branding. Request Allow admins to define and enforce company-wide email signature templates, with optional per...

Problem Front does not provide a pre-send warning or block when outbound emails contain personally identifiable information or sensitive attachments. Google's DLP service includes a "Warn Users" action that prompts senders before delivery, but thi...

Problem When creating a new tag during rule creation, it automatically becomes visible to all inboxes; most tags should be inbox-specific, requiring manual editing after creation. Request Show inbox visibility settings during tag creation in the r...

Currently, the "Allow conversations to be moved to all inboxes" setting controls both: Manual moves performed by users Automated moves performed by Rules This creates an unnecessary trade-off. Use case: Many organisations use separate Worksp...

Problem Teammates can only configure a single default channel across all inboxes, but different inboxes may require different channels for outbound messages. Request Allow a default channel to be set per inbox, so the correct channel is automatica...

Problem Admins who create rules or tags for oversight and alerting purposes cannot hide these from the wider team, which can feel intrusive to teammates. Request Allow admins to mark rules and tags as admin-only, so oversight automations run silen...

Problem Admins want to give colleagues read-only or comment-only access to Front without purchasing a full license, but no lighter license tier exists. Request Introduce a lower-cost view-only license that allows users to view and comment on conve...