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User Management & Compliance

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Company wide tags

Today tags are Team-specific. Companies with multiple Teams have to use a distinct *Urgent* tag. Those tags show up as duplicates in rules, analytics, etc. It also means that when a conversation is moved from Team A to Team B, we strip all existin...
about 2 years ago in Workspaces 3 Planned

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
3 months ago in Teammate Groups 3 Backlog

@mentioning teammate groups

Quickly loop in a list of teammates to a conversation, by @mentioning a teammate Group. Leave a comment to tell us how you imagine using this feature: a quick way to get list all conversation participants; an FYI for a certain team; asking for inp...
almost 2 years ago in Teammate Groups 0 Backlog

Ability to add and remove inbox delegations for other teammates

Front's inbox delegation feature allows you to give another user temporary access to your inbox (to view and take some actions, but not respond or comment by impersonating you). It means that if a customer writes into that individual inbox, it won...
over 1 year ago in Teammate mgmt 0 Backlog

In-app admin audit trail

Admins need in-app review of past versions of objects in Front. For instance, navigate effortlessly across all versions of a rule to answer the following questions: - When was the last edit? And when were all other past edits? - Who did the last e...
almost 2 years ago in Admin audit trail 0 Backlog

View-only inbox access (and other finer inbox-level permissions)

Giving a finer level of control over what you can do in an inbox will unlock View-only access. This is when a user can see what's in an inbox, but only has limited actions available.
about 2 years ago in Conversation/inbox permissions 1 Backlog

Allow Team admins to create and manage teammate Groups

Allow users other than company admins to manage teammate Groups. This could be done by giving specific users this permission, or by giving this ability to all Team admins.
7 months ago in Teammate Groups 0 Backlog

Manage teammate Groups via API

Create endpoints on the Front public API to manage teammate Groups.
6 months ago in Teammate Groups 0 Backlog

Company wide signatures

No description provided
7 months ago in Workspaces 0 Backlog

Only display teammates in the same workspace (under assignment and mention suggestions)

Minimize room for error and noise when assigning or mentioning someone. Only teammates with access to the conversation's Workspace should display.
7 days ago in Workspaces 0 Backlog