ADD A NEW IDEA

FILTER BY CATEGORY

Live Chat

Showing 27 of 254

Integrate Front Chat with knowledge base

Integrate Front Chat widget with knowledge base to make knowledge base articles searchable & navigable in the chat widget
23 days ago in Live Chat 0 Planned

Live chat bots

Create live chat bots that can collect information from chat visitors, answer common questions, and route conversations to the right place.
3 months ago in Front Chat 1 Planned

Improved notifications when new Front Chat messages are received

Improvements to further differentiate Front Chat notifications from notifications for other channels like email
over 1 year ago in Live Chat 0 Backlog

Improved analytics for Front Chat

No description provided
3 months ago in Live Chat 0 Backlog

Front Chat localization to support different languages

Localization in the chat widget to support different languages
almost 2 years ago in Live Chat 0 Backlog

Knowledge base integration with Front Chat

Integrate knowledge base into Front Chat to help triage & respond to customer inquiries
over 1 year ago in Live Chat 0 Backlog

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
about 2 years ago in Live Chat 0 Backlog

Ability for team members to manually send Front Chat transcript to chat visitor

Add setting so teams can customize whether they want the chat transcript to be sent every 5 minutes when a chat visitor does not reply, or if teammates can send the transcript manually.
about 2 months ago in Live Chat 0 Backlog

For Front Chat, show pre-chat form responses in conversation timeline view

Show a visitor's responses to the pre-chat form directly in the chat conversation instead of only in a visitor's contact card or in the contacts sidebar.
3 months ago in Live Chat 0 Planned

CSAT feedback built into chat widget

Ability for chat visitors to directly submit CSAT rating in the chat widget (vs. using a CSAT link)
7 months ago in Live Chat 0 Backlog