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CSAT API - New API endpoint(s) for CSAT Scores

Exposing new API endpoints for extracting CSAT Scores would be very useful. For example, provide a `GET /analytics/csat` endpoint to list CSAT scores. Provide the response data in a structured way with the score, reviewer, reviewee (teammate), com...
about 5 hours ago in Analytics API / CSAT 0

Group "time spent in" metrics by teammate

No description provided
about 5 hours ago in Insights 0 Backlog

Teammate inbox access granted through logic is confusing

The lack of clarity in the "granted through" section can create confusion and unnecessary work. Example scenarios: If a teammate is given access directly through editing an inbox, this isn't correctly reflected when viewing that teammate. If a tea...
7 days ago in Admin Experience / Resource access settings / Teammate management 0 Backlog

Proactive Messages on Mobile

To have the ability to send proactive messages with Front chat on Mobile like we can on the Web. Additionally to be able to recognise the logged in user, that signed into the app for Type of Audience, and then leverage contact info as conditions f...
12 days ago in Chatbots / Front Chat / Live Chat 0

Additional information required in Audit Logs

In audit logs, I need to be able to see additional info such as who linked a contact to an account, which contact was updated, which account custom field was updated
14 days ago in Admin Experience 0

Copy only required parts of DNS record for users

It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...
21 days ago in Login and SSO settings 0 Backlog

HDS Compliance

HDS (Hébergeur de Données de Santé) certification is a mandatory French certification for any organization that hosts or processes personal health data on digital media. This includes SaaS (Software as a Service) providers that handle such data. T...
26 days ago in Compliance & security 0 Backlog

Add support for resource alias 'ext_id' to the GET Message endpoint

Currently the Get Message endpoint for Front's Core API does not allow lookup on the external ID field. It would be nice if we allowed lookup on the external_id as a resource alias much like the GET Account endpoint.
28 days ago in Core API 0

Help Center: Support control over rel attributes in Links

Any links in my Help Center articles have a rel="noopener noreferrer nofollow" attribute. This is fine when linking out to external resources, but when linking to other articles in my help center, or my own domain properties, I would prefer to omi...
about 1 month ago in Knowledge Base 0

Support custom protocol links in Plugins

Currently, it looks like only the `http(s)://`, `mailto://` and `tel://` protocols are supported as navigable links from within a plugin. It would be great to offer support to click into other custom native apps with their own protocol, like `slac...
about 1 month ago in Developer Platform / Plugins / SDK 0