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Tag-triggered transitions for conversation stages

No description provided
about 19 hours ago in Conversation Stages 0 Backlog

API-triggered transitions for conversation stages

No description provided
about 19 hours ago in Conversation Stages 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
about 18 hours ago in CSAT - Customisation - Survey 1 Backlog

Comment-triggered transitions for conversation stages

No description provided
about 19 hours ago in Conversation Stages 0 Backlog

Multiple CSAT surveys per workspace

No description provided
1 day ago in CSAT 0 Backlog

CSAT survey look and feel customization

All requests for new customization options in the CSAT survey (fonts, font color, etc.)
about 1 month ago in CSAT - Customisation - Survey 0 Backlog

SLA - Resolution time

SLA rules and analytics based on resolution time (not response time)
6 months ago in Insights / Workflows 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
about 1 year ago in Analytics - Widgets - Heatmap 0 Backlog

New metric: first reply handle time

In Analytics, measure handle time for first reply only
over 1 year ago in Analytics - Times 0 Backlog

Configure business hours and shifts as a calendar

Instead of "From 9 to 5 from Mon to Fri", be able to say "From 9 to 5 from Mon to Fri, except on Dec 25, Jan 1, etc". This allows to take plan for holidays, teammate PTOs, company events, etc.
over 3 years ago in Admin Experience / Calendar - other / OOO - Analytics 5 Backlog