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6
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Return search results where matches are all in the same message (and not split in the conversation)
Description: When searching for multiple keywords, Front returns conversation where the keywords can be in different messages in a conversation. Request: Have an option to return results where all the keywords are in the same message, but not nece...
1
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3
VOTE
Talkdesk Integration - Add Answering Agent to Call Logging
As of now the data we're bringing in from Talkdesk isn't extremely useful to our customers as it does not specify who may have answered the phone. Other telephony integrations we have expose this information so our customers can create rules to ro...
0
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6
VOTE
Duration-type dynamic variables & custom fields
Introduce duration fields in rules to power time-sensitive workflows. For example: Add a "SLA target" custom field on the account to support a customer-specific SLA targets Have a "contract renewal date" custom field and use dynamic variable to fi...
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2
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3
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The Ability To Add Document Attachments To Contact Details within Front
This would help our customer support team have any customer agreements, signed forms, and etcetera easily available within Front. By simply going into the contact details and clicking +add under the attachments section. : )
0
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3
VOTE
Variable/tag for displaying assigned teammate's name within a message
Many times we answer messages on behalf of our colleagues. In these cases, we manually change the name within the signature into the name of the assigned colleague for who we are answering the e-mail. Front has the option to make signature templat...
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2
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3
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